Refund policy

This Refund Policy explains how NakodaX handles refund requests for paid plans and services. It should be read together with our Terms of Service.

You may cancel a paid subscription at any time. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period. Access to paid features generally continues through the end of the period you have already paid for.

We consider refund requests made within 14 days of an initial purchase or a renewal charge, evaluated on a case-by-case basis. Refunds are not guaranteed and may be denied for accounts found to be in violation of our Terms of Service.

Fees for usage-based charges already incurred, custom or professional services already delivered, and add-ons explicitly marked as non-refundable at the time of purchase are not eligible for a refund.

If you believe you were charged in error, for example a duplicate charge or a charge after cancellation, contact us promptly and we will investigate and issue a corrective refund where warranted.

To request a refund, email support@nakodax.com with your account email, the transaction date, and the reason for your request. Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your payment provider.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.